This 2021-2026 accessibility plan outlines the policies and actions that Affinity eSolutions Inc. will put in place to improve opportunities for people with disabilities.
Affinity eSolutions Inc. (here on in referred to as ASI) is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disability Act.
ASI is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary. All emergency information will be placed in an opened, and easily accessible area.
Accessible emergency information will include:
ASI will have designated staff trained to handle emergency situations.
Employees with disabilities will be consulted to provide emergency information in the format best suited for the employee.
ASI will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
ASI will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:
ASI is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Accessible formats will include (but not limited to):
ASI will take the following steps to make sure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015.
Accessible workplace information will include:
ASI is committed to fair and accessible employment practices.
We will take the following steps to notify the public and staff that, when requested, ASI will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
ASI will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:
Accommodation plans for employees who have been absent from work due to a disability and require disability-related accommodations will be documented upon consulting with the individual.
AODA Contact Centre (ServiceOntario)
TTY: 416-325-3408/Toll-free: 1-800-268-7095
Affinity eSolutions (here on in referred to as ASI) is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability. Various communication supports include: plain language formats, reading out loud, captioning, written notes, large print, audio electronic formats (e.g. DVD, CDs,) etc.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for the support persons.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, ASI will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available at the following location:
ASI will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:
Training programs will be designed for staff based on the requirements of their position and duties within our organization.
Staff will be trained on Accessible Customer Service at orientation after being hired.
Staff hired prior to the implementation of ASI’s Accessible Customer Service Plan will be trained in a separate planned training session.
Training will include:
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way ASI provides goods and services to people with disabilities can provide feedback in the following way(s):
All feedback, including complaints, will be handled directly by management staff.
ASI will notify the public that our documents related to accessible customer service are available upon request.
Any policy, practice or procedure of ASI that does not respect and promote the principles of integration and equal opportunity for people with disabilities will be modified or removed.